Padbrokes takes every member's privacy seriously. This document transparently explains how we collect, use, store and protect your personal data as a user of our online casino platform.
Six core pillars of personal data protection that Padbrokes implements to ensure every member's privacy is fully safeguarded.
All personal and financial data transmitted between your device and Padbrokes servers is encrypted using 256-bit SSL/TLS protocol — the same standard used by Malaysia's leading banking institutions.
Only specifically authorised Padbrokes staff may access member personal data, and only for defined purposes. All access is logged and continuously monitored to prevent misuse.
Member data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and regular backups. Our data centres comply with strict physical and digital security standards.
Padbrokes has never and will never sell, rent or trade member personal data to any third party for marketing or any other commercial purpose without your explicit consent.
You have the right to access your personal data stored at Padbrokes, request corrections to inaccurate information, and in certain circumstances request the complete deletion of your data from our systems.
The Padbrokes Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually update our data protection practices in line with current legal developments.
Padbrokes Commitment: We value the trust you place in us by using the Padbrokes platform. This document is written in clear, plain language so you truly understand what happens with your personal data.
Padbrokes ("we", "the platform") is the data controller responsible for processing the personal data of members who use our online casino platform. This Privacy Policy applies to all users who register, browse or use any services offered by Padbrokes, including our website, mobile app and any official communication channels.
This policy clearly describes the types of data we collect, why we need it, how we use it, who it may be shared with, and the rights you hold over your personal data. We encourage you to read this document carefully and contact us if any section is unclear.
By registering or continuing to use the Padbrokes platform, you consent to us processing your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Padbrokes collects personal data through various means — directly when you register or interact with our platform, automatically when you use our services, and in some cases through legitimate third-party sources.
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, IC number, photo | Registration & KYC |
| Contact Data | Email, phone number, full address | Registration & Profile |
| Financial Data | Bank account number, transaction history | Payments & Withdrawals |
| Technical Data | IP address, device type, web browser | Automatically during use |
| Gaming Data | Betting history, games used | Automatically during gameplay |
| Communication Data | Customer support records and feedback | Live chat & e-mail |
Padbrokes does not collect sensitive data such as health information, religious beliefs or political views unless specifically required to comply with legal obligations or with your explicit consent.
Padbrokes uses your personal data only for lawful, clearly stated purposes. We do not process your data for any other purpose without first notifying you and obtaining the necessary consent.
Data Minimisation Principle: Padbrokes only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or retain data longer than required.
Padbrokes does not sell, rent or trade your personal data to any third party for marketing purposes. However, there are certain circumstances where we need to share some of your data with trusted third parties to enable us to deliver our services effectively.
We share limited data with third-party service providers who have signed strict confidentiality and data protection agreements, including: payment and transaction processing providers, casino game software providers, IT infrastructure and cloud computing service providers, and audit and legal compliance firms.
In certain circumstances, Padbrokes may be legally required to disclose your personal data to relevant authorities, such as law enforcement agencies or Malaysian financial regulatory bodies. We will only do so when legally obligated and will notify you where possible, unless prohibited by law.
No Data Sales: Padbrokes has never and will never sell member personal data to advertisers, data brokers or any other third party for commercial purposes. This is our absolute commitment to member privacy.
Padbrokes member personal data is stored on secure servers protected by multiple layers of security controls. All data is encrypted in transit and at rest using the latest encryption technology.
Padbrokes retains your personal data for as long as your account is active or as long as necessary to deliver services to you. When an account is closed, we will retain your data for the minimum period required by Malaysian law — typically between 5 and 7 years — for legal compliance purposes and to resolve any disputes that may arise.
Padbrokes uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Necessary Cookies: These cookies are essential for the platform's core functions — such as maintaining your login session and remembering your security preferences. The platform will not work properly without them.
Performance Cookies: Collecting information on how members use our platform to help us identify technical issues and improve site performance.
Functional Cookies: Remembering your personal preferences such as language settings and display choices to deliver a more personalised experience.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some Padbrokes platform features.
Under Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data held by Padbrokes:
Request a copy of your personal data stored in Padbrokes systems. We will process requests within 30 days.
Request corrections to inaccurate or incomplete personal data via your account settings or customer support.
In certain circumstances, request the deletion of your personal data, subject to legal retention requirements.
Object to the processing of your data for direct marketing purposes at any time without providing a reason.
Request a restriction on the processing of your data during disputes or investigations regarding data accuracy or usage.
Request your data in a structured, machine-readable format for transfer to another service provider.
To exercise any of the above rights, contact our data protection team by email at [email protected] or via live chat within the platform. We will respond within 5 business days.
The Padbrokes platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that a child's data has been inadvertently collected, we will take immediate action to delete that data and close the account in question.
If you are a parent or guardian who believes your child has registered a Padbrokes account, please contact us immediately so we can take the appropriate action.
The Padbrokes platform may contain links to third-party websites or services, such as game providers. This Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policy of any third-party site you visit.
Padbrokes is not responsible for the privacy practices or content of third-party websites. Any interaction you have with third-party websites is at your own risk.
Padbrokes reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform features. Any significant changes will be communicated to members via their registered email or in-platform notification.
The date of the latest amendment will always be displayed at the top of this document. Continued use of the Padbrokes platform after an amendment takes effect is considered acceptance of the updated privacy terms. Archived versions of our Privacy Policy are available upon request.
If you have any questions, concerns or complaints about how Padbrokes handles your personal data, our data protection team is ready to help. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.
Padbrokes takes your privacy seriously. Register a free account and enjoy over 5,000 online casino games with the peace of mind that your data is always protected.
Platform for individuals aged 18 and above. Your privacy is fully protected.